Feedback and complaints

I want to give you some feedback. How do I do that?

We at Qred value our customers' feedback, we always want to develop our services. We would like to hear your views and appreciate your feedback on how you experience our products and services.

The feedback will be assessed and evaluated by the person responsible for the product or service in question. Contact us via the contact information below to share your views.

I'm dissatisfied with how you've handled my case. How do I file a complaint?

We take your complaint seriously and you will of course get help when something has gone wrong.

If you are dissatisfied with any of our services or customer care, we ask that you first contact customer service. We will try our best to make you satisfied and we want to make sure that your feedback is used as an opportunity to improve our products and services.

If you still feel dissatisfied after being in contact with customer service, you have the opportunity to take the matter to Qred's customer representative. 

I've contacted their customer service, but I'm still not satisfied with the treatment. What should I do to take the matter further?

The company has appointed Qred's Customer Operations Manager as Complaints Manager. If you are dissatisfied with the response you have received from our customer service, we recommend that you submit a complaint to Qred's Complaints Manager, using the form here or via email to complaints@qred.com. The Complaints Manager will then review and reassess the matter in the most impartial, thorough and efficient way possible.