Feedback and complaints
I want to give you some feedback. How do I do that?
We at Qred value our customers' feedback, we always want to develop our services. We would like to hear your views and appreciate your feedback on how you experience our products and services.
The feedback will be assessed and evaluated by the person responsible for the product or service in question. Contact us via the contact information below to share your views.
I'm dissatisfied with how you've handled my case. How do I file a complaint?
We take your complaint seriously and you will of course get help when something has gone wrong.
If you are dissatisfied with any of our services or customer care, we ask that you first contact customer service. We will try our best to make you satisfied and we want to make sure that your feedback is used as an opportunity to improve our products and services.
If you still feel dissatisfied after being in contact with customer service, you have the opportunity to take the matter to Qred's customer representative.
I've filed a complaint to customer service, but I'm still not happy. What should I do?
If your case was not resolved after a conversation with customer service, and you are still dissatisfied, we recommend that you take the matter on to Qred's customer representative by using the following form or, if necessary, send an e-mail to firstname.lastname@example.org . The customer representative will then assess the case in as impartial, accurate and efficient a manner as possible, and make a new assessment.
Your case can be taken up for processing either by escalating it internally at, or by choosing to send the request directly to the customer representative via the form or email address provided above.
The written complaint must contain complete information about the situation in order to be processed. The complaints officer needs to know what happened when you previously had contact with us, a description of why you are not satisfied and how you want us to resolve your case.
You will receive a reply as soon as a final decision has been made, no later than 14 banking days from the day the complaint is received by us. If we are unable to resolve your case within the time limit set, we will contact you within 14 banking days with information on why it is taking longer than expected, when a response can be expected and how we will proceed with your complaint. In such a situation, a final decision will be communicated to you within 35 banking days from the day the complaint was received by us.
You will always receive a written response from us, unless you and Qred have agreed otherwise.
If for any reason your complaint is rejected by Qred or if Qred has been unable to comply with your request, you have the option of having your case heard in court.
Complaints are processed in accordance with the applicable legislation, regulations and guidelines drawn up by Finanstilsynet and the European Banking Authority.